Mandarin Customer Service Executive (Airline Industry)
RM 3,000 - RM 3,200 / Per Mon
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Simplified
- Call Handling: Manage inbound and outbound customer inquiries efficiently.
- Problem Resolution: Provide quick and effective solutions to customer issues.
- Customer Satisfaction: Deliver exceptional service to ensure customer satisfaction.
- Complaint Management: Address complaints, offer solutions, and follow up to resolve.
- Record Keeping: Maintain accurate records of customer interactions and account processing.
- Policy Adherence: Follow communication guidelines, procedures, and company policies.
- Problem Resolution: Provide quick and effective solutions to customer issues.
- Fresh Graduates Welcome: Encouraged to apply.
- Language Skills: Proficient in Mandarin and English (spoken and written).
- Experience: Customer service experience is an advantage but not required.
- Computer Proficiency: Familiar with Microsoft Excel/Word and basic computer skills.
- Soft Skills: Strong communication, interpersonal abilities, and time management.
- Multi-Tasking: Able to handle multiple priorities effectively.
- Language Skills: Proficient in Mandarin and English (spoken and written).
- 5 working days in a week
- Rest & relax area
- Quarterly staff recognition and appreciation
- High OT allowances
- We provide free shuttle service for Ara Damansara LRT station based on selected schedule.
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