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Mandarin Customer Service Executive (Airline Industry)

RM 3,000 - RM 3,200 / Per Mon


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  • Call Handling: Manage inbound and outbound customer inquiries efficiently.
  • Problem Resolution: Provide quick and effective solutions to customer issues.
  • Customer Satisfaction: Deliver exceptional service to ensure customer satisfaction.
  • Complaint Management: Address complaints, offer solutions, and follow up to resolve.
  • Record Keeping: Maintain accurate records of customer interactions and account processing.
  • Policy Adherence: Follow communication guidelines, procedures, and company policies.
  • Fresh Graduates Welcome: Encouraged to apply.
  • Language Skills: Proficient in Mandarin and English (spoken and written).
  • Experience: Customer service experience is an advantage but not required.
  • Computer Proficiency: Familiar with Microsoft Excel/Word and basic computer skills.
  • Soft Skills: Strong communication, interpersonal abilities, and time management.
  • Multi-Tasking: Able to handle multiple priorities effectively.
  • 5 working days in a week
  • Rest & relax area
  • Quarterly staff recognition and appreciation
  • High OT allowances
  • We provide free shuttle service for Ara Damansara LRT station based on selected schedule.
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