Customer Success Representative

The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. Duties and Responsibilities:  Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue.  Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements.  Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements.  Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts.  Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates.  Identifies and pursues maintenance reinstatement opportunities.  Assists in negotiation of maintenance agreements.  Accurately records all activities on customer/partner record in SalesForce.  Achieves target quota.  Performs other duties as assigned. Qualifications  Bachelor’s Degree required (A combination of education and experience will be considered.).  Previous product or services sales experience in software or related industry is a plus.  Previous support and/or maintenance renewal sales experience is preferred.  Superb customer service skills are required.  Excellent verbal and written communications skills.  Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas.  Ability to work in a semi-autonomous and fast-paced environment  High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls  Experience compiling, querying, analyzing and reporting data  Proficiency with SalesForce.com is desirable  Business-to-business (B2B) sales experience of high-tech products/services(data protection, storage, network and/or cloud-based technologies)  Demonstrated experience with virtualisation technologies such as VMware, Hyper-V, Xen, KVM, Kubernetes, etc.  Language skill with English and Bahasa Malaysia, Indonesian and Thai preferred as role(multiple) requires to deal with clients in different countries.