Customer Service Representative (Fresh Graduate)

POSITION SUMMARY:

Are you a recent graduate with a passion for helping others and a keen interest in providing exceptional customer service? We are looking for a Customer Service Representative to join our dynamic team. As a fresh graduate, this is an excellent opportunity for you to start your career in customer service and develop your skills in a fast-paced and customer-focused environment.

In this role, you will be the voice of our company, engaging with customers to assist them with inquiries, resolve issues, and provide information about our products or services. If you’re eager to learn, enjoy interacting with people, and have strong communication skills, we want to hear from you!

Key Responsibilities:

• Customer Interaction: Assist customers through phone, email, and live chat, ensuring a positive experience in every interaction.
• Issue Resolution: Identify and resolve customer issues in a timely manner while maintaining a professional, friendly, and helpful demeanor.
• Product Knowledge: Learn and stay updated on the company’s products, services, and policies to provide accurate and relevant information to customers.
• Account Management: Assist customers with account-related inquiries, including billing questions, payments, and updates.
• Customer Feedback: Gather and document feedback from customers and share with the team to improve service and customer satisfaction.
• Record Keeping: Accurately log all customer interactions and update customer records in the CRM system.
• Team Collaboration: Work closely with team members and other departments to ensure issues are addressed and resolved effectively.
• Learning and Development: Participate in training sessions and workshops to enhance your skills and knowledge of customer service best practices.

Core Skills and Qualifications:

• Excellent Communication Skills: Strong written and verbal communication skills in English and Bahasa.
• Problem-Solving: Ability to think critically and resolve customer issues efficiently.
• Customer-Centric: Passionate about delivering exceptional customer service and ensuring customer satisfaction.
• Team Player: Ability to collaborate with colleagues and other departments to deliver the best outcomes for customers.
• Adaptability: Willingness to learn new tools, technologies, and processes, and adapt to a dynamic work environment.
• Attention to Detail: Ensuring all information is recorded accurately and service standards are met.