Customer Service Representative February Intake English Speaker

RM 2,400 - RM 2,600 / month

Checking job availability...

Original

Simplified

JOB REQUIREMENTS:

At least a Diploma or equivalent qualification.
Minimum of 6 months of working experience in customer service or a call center position is required.
Experience in the utilities or telecommunications sector is an added advantage.
Fresh graduates with a passion for customer service are encouraged to apply.
Proficiency in Bahasa Malaysia and English is required; proficiency in additional languages is an advantage.
Proficient in MS Office and CRM software.
Good communication and interpersonal skills.
Strong problem-solving skills with a focus on finding solutions.
Skilled in handling high-volume calls professionally while ensuring a positive customer experience in every interaction.
Strong organizational skills with a focus on detail and efficiency.
Open to working flexible shifts, including weekends and public holidays, as required.
Age group: 20 - 30 years old

JOB DESCRIPTION:

Manage customer interactions across various channels (phone, email, chat) while ensuring an accurate record of all interactions in the CRM system.
Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally.
Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters.
Address billing and metering issues, for enhancing service quality.
Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions.
Monitor and address customer inquiries and complaints to ensure prompt resolution.
Organize inquiries and rescheduling for smart meter installations across the country.
Deliver immediate and proactive measures to resolve issues efficiently when SLAs are not met.

Job Types: Full-time, Part-time

Pay: RM2,400.00 - RM2,600.00 per month

Benefits: