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IT Technical Specialist- End User Computing

Salary undisclosed

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We are seeking an experienced IT Technical Specialist – End User Computing to be a member of a team of technical specialists working on configuration, and management of our end-user technology platforms, focusing on Windows, macOS, and iOS environments. This technical hands-on role is pivotal in delivering secure, reliable, and optimised systems that empower our workforce. The ideal candidate will bring deep expertise in Microsoft and Apple technologies, combined with a drive for automation, standardisation, and user-centric innovation.

Key Responsibilities:Device and Endpoint Management:
  • Manage devices using Microsoft Intune: Autopilot, compliance policies, endpoint security, and iOS/Windows kiosk builds.
  • Administer Microsoft Entra ID: User management, multifactor authentication, conditional access, and health monitoring.
  • Deploy and manage devices via MECM (software updates, app deployment) and Microsoft Defender for endpoint security.
  • Oversee Apple macOS and iOS devices using Jamf and Intune integration.
Server and Directory Services:
  • Administer Active Directory: Users/groups, Group Policy, DNS/DHCP configuration.
  • Maintain Entra Connect for hybrid identity synchronization.
  • Support Windows Server environments (2012-2022).
Application Packaging and Deployment:
  • Package and deploy applications for Windows and macOS devices.
  • Ensure compatibility, performance, and security across platforms.
Technical Support and Troubleshooting:
  • Provide advanced technical support for IT infrastructure (End user devices, printers, plotters, video conferencing equipment) and applications.
  • Troubleshoot and resolve complex technical issues.
Collaboration and Documentation:
  • Collaborate with cross-functional teams to ensure seamless IT operations.
  • Document processes, configurations, and procedures for IT systems.
Qualifications:Experience:
  • Minimum of 3+ years of experience in an IT infrastructure – End User Computing team supporting a global business.
  • Proven experience with Microsoft Intune, Microsoft Entra, Microsoft MECM, Microsoft Defender, Apple macOS, Jamf, Microsoft Active Directory, application packaging, Windows Group Policy, DNS, and DHCP.
Technical Skills:
  • Strong knowledge of Microsoft Windows Server (2012, 2016, 2019, 2022).
  • Proficiency in deploying and managing Microsoft Windows 10 and Windows 11 environments.
  • Advanced troubleshooting and analytical capabilities.
  • Proficiency in automation tools and scripting (e.g., PowerShell).
Certifications:
  • Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, Microsoft Certified: Azure Administrator, or similar are a plus.
Personal Attributes:
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented with a focus on delivering high-quality results.
Additional information
  • The role may require working outside of normal business hours, and will actively participate on an on-call rota
  • The office is based in Mid Valley City