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Jobs or company...

Global S&C GN_IC_Management Consultant in Utilities Retail

Salary undisclosed
Checking job availability...
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Key Responsibilities:

  • To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.
  • To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges
  • Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
  • Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience.
  • Work requires travel to client site for project work across geographies
  • Communicate complex requirements to and from Technical and Non-technical stakeholders.
  • Own the delivery process end-to-end from origin to implementation & support.

Role Description:

  • Minimum experience of 5 to 11 years in Utilities Retail with implementation experience
  • Should understand different business process in of Utility Industry (Regulated and Deregulated)
  • Work independently on defining solution for complex projects or contribute to solution of a program
  • Specialized in a technology/domain/functional competency area and prepare a road map for the competency/Utilities Retail industry segment in form of competitive service offerings
  • Get involved in practice reusable component inventory and knowledge management.
  • Get involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities.
  • Program management of large, complex business programmes to deliver digitally enabled solutions
  • Drive Business Readiness and Deployment activities for region(s)
  • Identify opportunities by farming existing relationships and growing new networks
  • Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis
  • Provide executives and their teams with the necessary strategies and tools to position their organizations for high performance
  • Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team)
  • Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions.
  • Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections.
  • Domain experience in electricity, gas or water utilities industries will be added advantage.
  • Candidate should have good communication skills (business communication skills). Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

Qualifications and Education Requirements:

  • Full Time Graduation
  • MBA (Tier 1) – Not Mandatory
  • Relevant accreditation for Utilities industry
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