Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

IT SUPPORT ENGINEER

RM 3,000 - RM 5,000 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Scope:

· Speaking to customers to quickly get to the root of their problem.

· Providing timely and accurate customer feedback.

· Talking customers through a series of actions to resolve a problem.

· Following up with clients to ensure the problem is resolved.

· Troubleshooting technical issues.

· Supporting the roll-out of new applications.

· Providing support in the form of procedural/project documentation.

· Managing multiple cases at one time.

· Testing and evaluating new technologies.

· Installing and configuring hardware and software.

· Resolving network issues.

Job Requirements:

· Bachelor Degree in computer science/information technology or related field.

· Certification in Microsoft, Linux, or Cisco is advantageous.

· Prior experience in tech support, desktop support, or a similar role.

· Proficiency in Windows/Linux/Mac OS.

· Experience with remote desktop applications and help desk software.

· Attention to detail and good problem-solving skills.

· Excellent interpersonal skills.

· Good written and verbal communication.

Job Description: IT Support Engineer

Job Scope:

  • Customer Interaction: Engage with customers to understand and diagnose their technical issues promptly.
  • Feedback and Guidance: Provide accurate and timely feedback to customers. Guide them through steps to troubleshoot and resolve problems effectively.
  • Issue Resolution: Ensure thorough follow-up to confirm that technical issues are fully resolved to customer satisfaction.
  • Technical Troubleshooting: Diagnose and troubleshoot technical issues related to hardware, software, and network problems.
  • Application Support: Assist in the deployment and support of new applications and systems.
  • Documentation: Create and maintain procedural and project documentation to aid in problem resolution and knowledge sharing.
  • Case Management: Handle multiple cases simultaneously, prioritizing based on urgency and impact.
  • Technology Evaluation: Test and evaluate new technologies to improve efficiency and effectiveness of IT support.
  • Hardware and Software Setup: Install, configure, and maintain hardware and software components and peripherals.
  • Network Support: Resolve network connectivity issues, including LAN and WAN setups.

Job Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certification in Microsoft (e.g., MCSA, MCSE), Linux (e.g., LPIC, CompTIA Linux+), or Cisco (e.g., CCNA) is advantageous.
  • Proven at least 2 years experiences in technical support, desktop support, or similar roles.
  • Proficiency in Windows, Linux, and macOS operating systems.
  • Familiarity with remote desktop applications and help desk software (e.g., ServiceNow, Zendesk).
  • Strong attention to detail and excellent problem-solving abilities.
  • Outstanding interpersonal skills with a focus on customer service.
  • Spoken and written English fluently is a must

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Attendance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • IT support: 3 years (Preferred)

Language:

  • English (Preferred)

Willingness to travel:

  • 50% (Preferred)
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