Mandarin Customer Service Specialist (Fintech) 中文客服

RM 3,500 - RM 4,500 / Per Mon

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Review, verify client's data and input into KYC system.
Liaise with various business units and departments to resolve issues
Ensure strict adherence and compliance include internal control with company's policies, corporate governance and statutory/regulatory requirements
Respond and manage client’s inquiries through email communication and live chat.
Attending 1st level related customer fronting and back-office processing works:
a) Account inquiries
b) Complaints
c) Modification and changing the account profile details request ; and
d) Account verification guidance/steps.

Fluency in Traditional Mandarin (speaking, reading, and typing) is required.
Average English communication skills would be an advantage.
Diploma holder are welcome to apply!
Must be willing to work in a 24/7 rotational shift, including public holidays
Possibility of a work-from-home arrangement after three months based on performance.
Able to work in KL Sentral (fully on-site office, easily accessible by LRT).
Interest in customer service and the Fintech industry.
Ability to proactively and independently work towards meeting targets and goals.