Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Officer

RM 1,700 - RM 3,500 / month
Checking job availability...
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Job Title: Data Entry Customer Service Representative
Location: Perai, Penang
Employment Type: Contract
Department: Customer Service/Operations
Reports To: Customer Service Manager/Operations Supervisor

Job Summary

We seek a detail-oriented Data Entry Customer Service Representative to manage accurate data processing while delivering exceptional customer support. This role blends administrative precision with customer interaction, ensuring efficient handling of information and client inquiries.

Key Responsibilities

Data Entry & Management (50%)

  • Input, update, and maintain customer information in the company database with high accuracy.
  • Verify and update existing records to maintain data integrity.
  • Process numerical/textual information from forms, calls, or emails.
  • Generate reports and compile data for analysis.
  • Ensure accuracy and completeness of data entries
  • Retrieve and process data for reports and analysis
  • Verify data from various sources and correct errors when necessary
  • Follow company procedures to handle sensitive and confidential information

Customer Service (40%)

  • Respond to inquiries via phone, email, chat, or in-person, resolving issues promptly.
  • Assist customers with account updates, order tracking, and service/product information.
  • Escalate complex cases to relevant teams (e.g., Technical Support, Billing).
  • Respond to customer inquiries via phone, email, or chat
  • Provide support by addressing customer concerns, resolving issues, and offering solutions
  • Assist customers with product or service information
  • Document and escalate complaints or unresolved issues to the appropriate department
  • Maintain professionalism and a positive attitude in all customer interactions

Administrative Tasks (10%)

  • Maintain confidentiality and comply with data protection regulations (e.g., GDPR).
  • Collaborate with teams to improve data processes and customer experience.

General Responsibilities:

  • Collaborate with other departments to improve data accuracy and customer satisfaction
  • Follow company policies and standard operating procedures
  • Meet daily/weekly productivity and quality targets
  • Perform other administrative duties as assigned

Skills & Qualifications

  • Education: High school diploma (required); Associate/Bachelor’s degree (preferred).
  • Experience: 1+ years in data entry and customer service.
  • Technical Skills: Proficiency in MS Office/Google Workspace; CRM familiarity (e.g., Salesforce).
  • Typing Speed: 40+ WPM with accuracy.
  • Soft Skills: Strong communication, problem-solving, time management, and attention to detail.

Preferred Qualifications

  • Certification in data management or customer service.
  • Experience in Factory/Manufacturing.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM1,700.00 - RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Language:

  • Bahasa (Preferred)
  • Mandarin (Required)

Work Location: In person