HR Service Specialist
RM 4,500 - RM 5,500 / Per Mon
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- Receive all initial HR calls / web / email / instant message inquiries regionally and provide basic customer service for multiple clients.
- Ensures employee/ manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions (including FAQs) using the Knowledgebase.
- Escalate issues that cannot be answered using the Knowledgebase through the case management to Tier 2 – Site Ops or 3rd Party Administration Service Providers
- Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
- Attend mandatory training sessions to stay updated on HR policies and procedures
- Attend internal team meeting across the different time zones.
- Utilizing software, databases, scripts, and tools appropriately
- Customer service oriented. Good listening skill.
- Excellent verbal and written communication skills
- Able to multitask and ale to learn under pressure
- End User navigation of technology/tools, e.g. Talent Connect, SAP, My HR, Service Now
- Experience writing training documents and SOPs
- EPF & SOCSO
- Hybrid Working Arrangement
- 13month salary
- Fix allowance
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