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HR Service Specialist

RM 4,500 - RM 5,500 / Per Mon

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  • Receive all initial HR calls / web / email / instant message inquiries regionally and provide basic customer service for multiple clients.
  • Ensures employee/ manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions (including FAQs) using the Knowledgebase.
  • Escalate issues that cannot be answered using the Knowledgebase through the case management to Tier 2 – Site Ops or 3rd Party Administration Service Providers
  • Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
  • Attend mandatory training sessions to stay updated on HR policies and procedures
  • Attend internal team meeting across the different time zones.
  • Utilizing software, databases, scripts, and tools appropriately
  • Customer service oriented. Good listening skill.
  • Excellent verbal and written communication skills
  • Able to multitask and ale to learn under pressure
  • End User navigation of technology/tools, e.g. Talent Connect, SAP, My HR, Service Now
  • Experience writing training documents and SOPs
  • EPF & SOCSO
  • Hybrid Working Arrangement
  • 13month salary
  • Fix allowance